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Refund Policy

How ClipBeat handles failed generation, credit refunds, subscriptions and billing problems.

Last updated: 2026-11-05

This policy applies to credit packs and monthly plans bought on ClipBeat, and it should be read with our Terms of Service. Nothing here limits a mandatory consumer right in your country.

Failed generation

You are not charged for work we fail to deliver:

  • Credits for a video shot that fails are returned to your balance automatically.
  • If too many shots in a video fail, or the final video cannot be assembled, all credits for that video come back.
  • Credits for a song that fails to generate are returned automatically.

These returns are credits, not cash. If they do not appear within a few minutes of the failure, contact us with the project link.

Cash refunds

Email support@clipbeat.ai within 14 days of the charge with your account email, order number, the amount, and what went wrong. We may approve a full or partial refund when:

  • You were charged twice, or the amount or product was wrong
  • Credits you bought were not added to your account
  • A lasting technical failure kept you from using what you paid for
  • The payment was not authorized by you
  • The law requires it

What is generally not refundable

  • Credits already used for finished shots, songs or exports
  • A pack after most of its credits have been used
  • Credits that expired under the period shown at purchase
  • Free or promotional credits
  • Dislike of the creative result, since you can preview a shot before rendering and redo any single shot
  • Accounts closed for breaking our Terms

Subscriptions

Monthly plans renew each month until you cancel in your account settings. Cancelling stops future renewals, and you keep your current credits until they expire 40 days after they were added. We do not generally refund a renewal once its credits have been used.

How refunds are paid

Approved refunds go to your original payment method, and we remove the matching unused credits. Your bank controls when the money arrives.

Chargebacks

Please contact us first so we can look into it. This does not affect your right to dispute a charge.

Contact

support@clipbeat.ai